Release and Control for IT Service Management, based on ITIL - Jan van Bon
a practitioner guide
KORTE INHOUD
A PRACTITIONER GUIDE
Release and Control for IT Service Management, based on ITIL
Release & Control for IT Service Management - based on ITIL is the first publication of a new series of practitioner guides, published by it SMF in the ITSM Library. This first practitioner guide is aimed at the process cluster Configuration Management, Release Management and Change Management and supports the cluster training Practitioner in IT Service Management: Release & Control.
The guidance provided in this book is based on version 2 of ITIL , the Best Practice Library in IT Service Management (ITSM). The benefits of this publication are twofold, aiming at both practitioners and students:
hands-on advice from experienced practitioners from different parts of the world, not to be found in the ITIL books: templates, plans, checklists, examples and how-to's that can help practitioners perform their tasks;
exercises, learning hints and exam questions that make it into a valuable study aid for those preparing for the Practitioner ...
Release and Control for IT Service Management, based on ITIL
Release & Control for IT Service Management - based on ITIL is the first publication of a new series of practitioner guides, published by it SMF in the ITSM Library. This first practitioner guide is aimed at the process cluster Configuration Management, Release Management and Change Management and supports the cluster training Practitioner in IT Service Management: Release & Control.
The guidance provided in this book is based on version 2 of ITIL , the Best Practice Library in IT Service Management (ITSM). The benefits of this publication are twofold, aiming at both practitioners and students:
hands-on advice from experienced practitioners from different parts of the world, not to be found in the ITIL books: templates, plans, checklists, examples and how-to's that can help practitioners perform their tasks;
exercises, learning hints and exam questions that make it into a valuable study aid for those preparing for the Practitioner ...
Details
2007Uitgever: Van Haren Publishing183 paginasTaal: EngelsGrootte: 242x170x14ISBN-10: 9087530226ISBN-13: 9789087530228Koop dit boek tweedehands
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