Net Gain - John Hagel, Arthur Armstrong

Expanding Markets Through Virtual Communities

KORTE INHOUD

This text on competing successfully in the on-line world is organized into three sections: virtual communities as sources of power and profitability; establishing a virtual community; and the implications for firm and industry structure. Issues explored include managing new kinds of customer expectations, pertnering to leverage technological capabilities, and choosing where and how to compete. The text aims to help managers avoid the costly mistake of waiting before establishing a virtual community, and force them to rethink what they understand to be driving their businesses.
1997Taal: Engelszie alle details...

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1997Uitgever: Harvard Business Review Press235 paginasTaal: EngelsISBN-10: 0875847595ISBN-13: 9780875847597

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